1. Whenever a shipment is rejected
by the airline
or its handling agent (SATS/CIAS)
2. Non-delivery of shipment(s)
3. Non-collection of shipment(s)
4. Non-collection of documents from airlines
or
airfreight agents
5. Late delivery of urgent shipment
6. Late collection of urgent shipment
7. Mistake made by staff resulting in
the
loss/damage of a shipment
8. Mistake made by staff resulting in a breach
of
the Customs/TDB and/or other regulations
(Import/Export)
9. Failure to follow standard working
procedures
10. Failure to arrange or to clear shipment(s)
11. Failure to comply to ISO 9002
requirements/procedures
12. Delay in clearance of urgent shipment(s)
13. When discrepancies are found on
shipments
at the warehouse
14. Any other instances deemed necessary
by
the section/dept head or anyone in
similar
capacity |
